You keep the practice running. Here's how to make it easier.

Insurer payments are slow and you're chasing them constantly

Insurer payment delays are structural, not accidental. Without a systematic follow-up process and clear escalation paths, outstanding invoices age and write-offs accumulate. Most practices accept thi…

You don't know which activity is most profitable

Your practice is structured as a sole trader and you're paying more tax than you need to

Your fees haven't been reviewed and you're undercharging

Cost of living pressures are reducing self-pay demand

You have no online reviews and it's costing you patients

In December 2024, 84% of patients checked online reviews before booking care. For UK private providers, this is no longer a nice-to-have, it is the first filter a prospective patient applies before they ever make contact. 73% of patients consider online review content a critical factor when selecting a new provider, and 40% have cancelled or changed appointments based solely on what they found in reviews. A blank or sparse review profile does not read as neutral, it reads as unproven. In a market where patients are self-funding or choosing who to trust with their health, the absence of social proof is itself a reason to look elsewhere.

Patients don't come back and don't refer others

Patient retention and advocacy are driven by the experience outside the clinical encounter, how easy it was to book, how quickly they got their results, whether anyone followed up. Most providers foc…

Your professional profile doesn't reflect your actual expertise

You're the only one who knows how everything works

When everything lives in one person's head, holidays and absences become a crisis. Here is how to write it down without it taking over your life.

You manage several consultants' diaries, fees and clinics across sites

Every consultant works differently, and you're the one who holds it all together. Here is how to bring order to it.

Recruiting and training reception and admin staff takes too long

A clear role, a practical interview and a written induction cut the time it takes. Here is how.

GPs in your area don't know what you offer

Referrals are getting lost and patients are falling through the gaps

Chasing insurer payments, shortfalls and pre-authorisations takes up your week

Most insurer delays come from a few avoidable mistakes. Here is how to get paid faster with less chasing.

Self-pay patients don't pay their invoices on time

Late self-pay payments are almost always a process problem, not a patient problem. Here is how to get paid on the day.

Your commissioner or insurer contracts are underperforming

Contract terms with insurers and commissioners drift over time. Fee schedules become outdated, volume commitments become misaligned, and the original commercial rationale for the contract may no long…

Clinical audit and research is consuming too much consultant time

Your consultant wants more reviews and you don't know how to get them

Most happy patients never leave a review because nobody asks at the right moment. Here is a simple routine your team can run.

Your consultant wants more patients, reviews and marketing, but you don't have the time or know-how

Marketing often lands on the practice manager on top of everything else. Here is a simple plan that takes a few hours a month.

You're not confident you handle patient data and subject access requests properly

Data protection is part of every practice manager's job. Here is a practical checklist for getting it right.

You need to choose or switch your practice management system

The wrong system costs years of workarounds. Here is how to choose well and switch without chaos.

You can't show your consultant what's working, because you don't have the numbers

A few simple numbers each month tell you and your consultant what's working. Here is how to set them up.

You handle patient complaints without a clear process

Handled well, a complaint can strengthen a patient's trust. Here is a simple process that keeps it calm and fair.

The phones never stop, so nothing else gets done

Most calls are the same handful of questions. Here is how to cut the volume without letting patients down.

I spend hours chasing consultants for indemnity, appraisal and DBS documents

As hospitals tighten consultant oversight, practice managers are doing more of the chasing. One simple system turns it into a ten-minute job.

Patients ask how much it costs and we can't give a clear answer

Self-pay patients want a clear, all-in price before they book. Give your team the answers so every quote is quick, consistent and complete.