For UK private medical consultants
You have no online reviews and it's costing you patients who are actively looking for you
Patients research consultants before they book. If they find nothing, they move on. A strong, verified review profile attracts far more enquiries than an empty one.
Takes two minutes. Eye-opening output.
- A consultant with 12 years of experience has three Google reviews, a newly registered competitor in the same postcode has 47 and wins the booking every time
- A clinic launches an aesthetics service, invests in equipment and training, but the landing page has no patient testimonials, conversion is minimal
- A hospital's outpatient department has satisfied patients leaving every day, but no mechanism to capture feedback publicly, the profile stays empty.
- Prospective patients choose a competitor with more reviews, even if that competitor delivers inferior care
- Self-pay patients, who research most extensively before committing spend, are disproportionately lost
- Referrers who look providers up online before recommending them find nothing to reinforce the referral
- A single unanswered negative review can dominate a sparse profile and deter multiple future patients
- New service lines or consultants added to the practice start from zero credibility with no review history to support them
84% of patients checked online reviews before booking care in December 2024, with 40% having cancelled or avoided booking a provider entirely due to negative review content. 73% of patients consider review content a critical factor in selecting a new provider, and 72% read ratings before booking with anyone new. More than half of patients read at least six reviews before making a decision, yet 57% of patients rarely or never leave reviews themselves. Doctify processed reviews from 50 million patients in 2025, with 100% of reviews verified by mobile number making it the UK's primary trusted review platform for private healthcare. 44.62% of patients in 2024 would not consider a provider with no online reviews at all meaning nearly half of your potential patients self-select out before ever making contact.
Source: Rater8 Patient Choice Report 2025 · SPRY Patient Reviews Analysis 2025 · Doctify Trust Report 2025 · RepuGen Patient Review Survey 2024–2025 · Medical Economics 2026
Frequently asked questions
Why does this problem persist?
There is no routine to ask satisfied patients for a review Reviews are left to happen passively and rarely do Patients check you online before booking and find little
What is the cost of leaving it unaddressed?
A clinic receiving 40 self-pay enquiries per month with a 40% conversion rate books 16 patients. If 44% of prospective patients discount providers with no reviews, the effective enquiry pool is closer to 22 producing just 9 bookings. At an average patient value of £800, that is a monthly revenue difference of £5,600 and an annual gap of £67,200 from the same traffic, the same team, and the same quality of care, with only the review profile as the variable.
This is exactly what I do with UK private practices. Answer the few questions above and I'll come back personally with where to start. Paul.