Treatment done. Invoice sent. Still waiting.

1. 1Take payment at booking or on the day1 hour to set up · Easy

   Ask for payment, or a deposit, when the patient books or before they leave. Make card payment easy at reception and online.

   Time

   1 hour to set up

   Why it matters

   Payment on the day is the single biggest change you can make.

   Mark as done

2. 2Confirm costs in writing before the appointment30 mins · Easy

   Send the fee, what it includes and your payment terms with the booking confirmation.

   Time

   30 mins

   Why it matters

   Patients pay what they expected to pay.

   Mark as done

3. 3Send invoices the same day with a payment linkOngoing · Easy

   Every invoice goes out on the day of treatment, with a link to pay by card.

   Time

   Ongoing

   Why it matters

   The longer an invoice waits, the less likely it is to be paid.

   Mark as done

4. 4Follow up on a schedule15 mins a week · Easy

   A friendly reminder at 7 days, a firmer one at 14, and a call at 21.

   Time

   15 mins a week

   Why it matters

   A routine gets most invoices paid without awkward conversations.

   Use it now · Step 4

   Write a payment reminder

   Friendly first, firmer later.

   Practice nameAmount due

   Which reminder?

   First reminderSecond reminder

   Your message

   Subject: A quick reminder about your invoice.

   Dear [patient name], Thank you for your recent appointment. This is a friendly reminder that your invoice for £250 is now due. You can pay securely online here: [payment link] If you've already paid, thank you, and please ignore this email. Kind regards, Mr Carter's practice

   Copy message

   Keep reminders polite. Most late payers have simply forgotten.

   Want payments to run themselves?

   I'll set up on-the-day payment and automatic reminders.

   Set it up for me

   Your answers aren't linked to you. We keep anonymous totals to improve these checks.

   Mark as done

This problem is Solvable.