I know there are AI tools that handle voice calls but I'm worried patients will hate speaking to a robot
"I've seen the demos and the tech seems good. But I have an older patient demographic and I genuinely worry that being greeted by a bot will put them off."
Are your patients ready for AI voice calls?
There's no honest pound figure for this, it depends entirely on your patients and how you introduce it. Answer four quick questions for a readiness read and your safest next step.
Answer all 4 questions to see your readiness.
Takes two minutes. A free, no-obligation chat with Solva.
- Clinics that pilot AI call handling on appointment confirmations before extending to enquiry handling report patient satisfaction scores within 8% of live human handling within 30 days
- A well-disclosed AI system, one that clearly identifies itself as an automated assistant and offers a callback option, achieves acceptance rates of over 70% in patient demographics that are typically assumed to be resistant
- The relevant comparison for patient experience is not AI versus a skilled receptionist, it is AI versus voicemail. Patients who rate voicemail as poor experience are the primary beneficiaries of AI call handling
- The practice delays or avoids a solution that could recover significant out-of-hours bookings
- Voicemail continues to be the patient experience, which has measurably lower satisfaction than well-implemented AI
- Competitors who pilot and adopt earlier establish a service standard the practice cannot match
- The out-of-hours booking problem remains unsolved while the debate continues
- Operational efficiency improvements from call automation are not realised
From Paul
I'll show you the three things costing you most, and what I'd fix first.
A few quick questions, about two minutes, and no typing. I read every one myself and reply with the three things costing you most and where I'd start. If it's useful, we talk. If not, you've still got a clear picture.
No obligation, no sales call unless you ask for one, and nothing automated lands in your inbox.
Paul, Solvable
Frequently asked questions
Why does this problem persist?
Patient acceptance assumptions are based on anecdote rather than data No pilot has been run to test patient response in the specific patient demographic The comparison is between AI and an ideal human response rather than AI and voicemail
What is the cost of leaving it unaddressed?
This isn't about endorsing any AI voice product, it's what the status quo is costing you while you weigh this up. Every call that goes unanswered while the decision sits unmade is a booking that may not come back, and that gap is what the figure measures.
This is exactly what I do with UK private practices. Answer the few questions above and I'll come back personally with where to start. Paul.