All problems
consultant
Your online reputation isn't reflecting the quality of care being delivered
"I've been in private practice for twelve years and I have six Google reviews. One of them is negative and it's the first thing people see. It's not an accurate picture."
Takes two minutes. A free, no-obligation chat with Solva.
- A consultant with six Google reviews and one negative review has a visible star rating that 44% of self-pay patients will use as a reason not to enquire
- Sending a structured review request via SMS at discharge takes under 30 seconds and, at a 25% response rate, generates 10 reviews from every 40 discharged patients
- Responding professionally to a negative review within 48 hours significantly reduces its negative impact on prospective patients and demonstrates the quality of patient care
- Self-pay patients who find a thin or negative review profile choose a competitor
- Enquiry conversion rates are lower than they should be for the quality of care delivered
- GP referrers who check online profiles see an unrepresentative picture
- The consultant has no mechanism to identify and address patient concerns proactively
- Marketing investment is wasted if the reputation does not convert enquiries
Frequently asked questions
Why does this problem persist?
Satisfied patients are not asked to leave reviews at the point of discharge There is no automated or structured review request workflow Consultants do not monitor or respond to reviews across platforms
What is the cost of leaving it unaddressed?
A poor review profile suppresses conversion. If 44% of enquiries are lost due to review concerns, the revenue cost at 40 monthly enquiries and an average value of £420 is over £88,000 per year.
This is exactly what I do with UK private practices. Answer the few questions above and I'll come back personally with where to start. Paul.