I'm missing patient calls outside of business hours and losing bookings
"We had a message on our voicemail from a patient who said they'd tried to call three times after 6pm and given up. We never got the booking. Those are the easiest patients to lose."
Cost of Inaction
Bookings lost per week × 52 × patient value
How it breaks down
- Annual value of lost bookings£52,416
Two minutes, no typing, and I read every one myself.
From Paul
Tell me where that £52,416 is coming from, and I'll come back with the three things to fix first.
A few quick questions, about two minutes, and no typing. I read every one myself and reply with the three things costing you most and where I'd start. If it's useful, we talk. If not, you've still got a clear picture.
No obligation, no sales call unless you ask for one, and nothing automated lands in your inbox.
Paul, Solvable
- A clinic missing 15 bookable out-of-hours calls per week at a 38% conversion rate and £420 per patient is losing £125,000 per year in revenue to voicemail
- AI call handling that takes name, contact details, and enquiry reason out of hours costs under £200 per month for most clinic sizes and pays back within the first week of operation
- Tracking out-of-hours call volume for a single month, by reviewing missed call logs, takes less than one hour and typically reveals a significantly higher volume of missed bookings than clinic management expects
- Booking opportunities are lost to competitors who respond faster
- Patients who cannot reach the practice out of hours do not call back
- Marketing that generates evening and weekend enquiries does not convert to revenue
- The practice cannot grow out-of-hours revenue without additional staff
- Patient experience suffers when the practice feels inaccessible
Frequently asked questions
Why does this problem persist?
There is no out-of-hours call handling solution in place Voicemail is the only option for callers outside business hours and call-back rates are low The cost of missed out-of-hours calls has never been calculated
What is the cost of leaving it unaddressed?
Missing 15 bookable calls per week at an average conversion rate of 38% and a patient value of £420 costs over £125,000 per year in lost booking revenue.
This is exactly what I do with UK private practices. Answer the few questions above and I'll come back personally with where to start. Paul.