Manual reconciliation of repeat prescription payments
Cost of Inaction
Annual value affected by payment errors + annual cost of checking payments
How it breaks down
- Payment value affected by errors£12,000
- Time spent checking payments£2,160
Two minutes, no typing, and I read every one myself.
From Paul
Tell me where that £14,160 is coming from, and I'll come back with the three things to fix first.
A few quick questions, about two minutes, and no typing. I read every one myself and reply with the three things costing you most and where I'd start. If it's useful, we talk. If not, you've still got a clear picture.
No obligation, no sales call unless you ask for one, and nothing automated lands in your inbox.
Paul, Solvable
- Staff spend a measurable number of hours each month reconciling repeat prescription activity.
- Differences appear between expected repeat-prescription value and the amount represented in reporting.
- Corrections or follow-up checks are needed before the monthly position can be accepted.
- Reconciliation consumes recurring administrative or finance time.
- Errors can delay confidence in payment reporting.
- The financial exposure rises with monthly prescription value even if the percentage error rate stays unchanged.
- Repeat prescription activity and payment reporting are held in separate views.
- Monthly reconciliation depends on manual matching and correction.
- Errors are discovered through checking rather than prevented by a shared transaction record.
The observable signals are reconciliation time and the value of discrepancies found in the monthly review. The placeholder error rate is an assumption for owner review, not a claimed benchmark.
Frequently asked questions
Why does this problem persist?
The operational prescription record and the payment view are not reconciled as one process, leaving staff to compare activity and value manually each month.
What is the cost of leaving it unaddressed?
The calculation adds the annual payment value affected by errors to the annual staff cost of checking and correcting the monthly payment report.
This is exactly what I do with UK private practices. Answer the few questions above and I'll come back personally with where to start. Paul.