Manual reconciliation of repeat prescription payments

The operational prescription record and the payment view are not reconciled as one process, leaving staff to compare activity and value manually each month.

• Repeat prescription activity and payment reporting are held in separate views.
• Monthly reconciliation depends on manual matching and correction.
• Errors are discovered through checking rather than prevented by a shared transaction record.

The calculation adds the annual payment value affected by errors to the annual staff cost of checking and correcting the monthly payment report.

• Reconciliation consumes recurring administrative or finance time.
• Errors can delay confidence in payment reporting.
• The financial exposure rises with monthly prescription value even if the percentage error rate stays unchanged.

What it looks like in practice

• Staff spend a measurable number of hours each month reconciling repeat prescription activity.
• Differences appear between expected repeat-prescription value and the amount represented in reporting.
• Corrections or follow-up checks are needed before the monthly position can be accepted.