For UK independent hospitals
You are panel-approved, yet PMI patients are booking with your competitors
Panel recognition puts you in the running, it does not close the decision. PMI patients choose on reputation, reviews, waiting times, and ease of booking, and every episode lost is above-average revenue you will not recover.
Two minutes. Solva follows up with specific patient acquisition options.
- High website traffic but low conversion rates for PMI patients
- Frequent patient enquiries about competitor services or waiting times
- Difficulty in tracking the source of private patient bookings
- A perception that being on insurer panels is sufficient for patient acquisition
- Inefficient patient acquisition funnels
- Increased administrative burden from managing uncommitted enquiries
- Loss of high-value PMI patient revenue to competitors
- Decreased average revenue per patient episode
- Delayed or suboptimal care due to patient indecision
- Reduced patient adherence to treatment plans if trust is eroded
- Negative online reviews and social media sentiment
- Erosion of trust and credibility within the patient community
77% of patients read online reviews before choosing a doctor or healthcare facility. (InsiderCX, 2025)
Source: https://www.insidercx.com/blog/healthcare-reviews-impact
Frequently asked questions
Why does this problem persist?
Being on an insurer panel gets you into the consideration set. It does not make patients choose you. The decision is made on reputation, reviews, waiting times, and how easy it is to book - not on clinical credentials.
What is the cost of leaving it unaddressed?
PMI patients represent higher average revenue per episode than self-pay. Losing them to competitors is a structural revenue problem, not a one-off. (Problem Card, 2026)
This is exactly what I do with UK private practices. Answer the few questions above and I'll come back personally with where to start. Paul.